Contact Information  

• How can I reach you with further questions or to schedule an appointment? 

• What are your office hours? 

Reach out anytime; our team will be more than happy to provide the assistance you need: by telephone: (905) 686-7184, fax: (866) 737-5730 or Email.

If you need our services, we are here to help you. To better understand your needs, we kindly request that you complete a quick and secure online intake form. Once submitted, our intake coordinator will promptly follow up.

Office Hours:  Monday-Friday , 9:00 am-5:00 pm EST  (Some clinicians offer evening and weekend appointments )

Location

• Where are you located?  

• Do you have multiple locations?  

Our head office location is in Ajax, Ontario: 467 Westney Rd South, Unit 4, Ajax, ON, L1S 6V7. In addition, we have a team of clinicians working throughout Durham, Peterborough, the Kawarthas and the Greater Toronto Area (GTA). 

Services & Specializations  

• What types of services do you offer?  

• How do I know if your services are right for me?

Recognizing that each person's needs are unique, we prioritize identifying and recommending the best services, therapeutic methods, and clinicians for your successful treatment. We proudly offer a wide range of psychological services, including:

Rehabilitation Assessment & Treatment 

• Workplace Safety and Insurance Board (WSIB)

• Motor Vehicle Accident (MVA)

• First Responders

Therapy & Counselling

• Therapy - For Adults

• Therapy - For Children & Teens

• Therapy - For First Responders

Assessment & Testing

• Psychoeducational Testing - For Children

• Psychoeducational Testing - For Adults

• Gifted Testing - For Children

• Gifted Testing - For Adults

• ADHD Testing - For Adults

• General Psychological & Diagnostic Testing

Community Partnerships & Referrals

• Services for Organizations

Patient Groups  

• Who do you offer services to?  

We provide services to the following client groups: Children, Adolescents  / Teenagers and Adults. 

Issues & Conditions 

• Do you specialize in certain areas?  

We offer a range of therapy and counselling services tailored to the specific needs of the individual. The issues and conditions we help people with include anxiety, panic and phobias, depression and mood disorders, Attention-Deficit/Hyperactivity Disorder (ADHD), trauma and Posttraumatic Stress Disorder (PTSD), Obsessive-Compulsive Disorder (OCD), anger management, grief and bereavement, sleep disorders, and relationship issues. 

Interventions & Approaches 

• What types of therapeutic interventions and approaches do you use?  

We provide the following common interventions and approaches including  Cognitive Behavioural Therapy (CBT), Dialectical Behaviour Therapy (DBT), Emotion-Focused Therapy (EFT), Acceptance and Commitment Therapy (ACT), Cognitive Processing Therapy (CPT) and Prolonged Exposure (PE), Mindfulness-Based Cognitive Therapy (MBCT), Solutions-Focused Therapy, Narrative Therapy, and Psychodynamic Psychotherapy.

About the Practice  

• How long have you been in business?  

• What type of professionals are on your team?  

• What is your philosophy? 

Over 20 Years of Service: At Mills | Gosse Psychology, we have dedicated ourselves to serving the Durham Region and the Greater Toronto Area for over two decades. Recognized as one of the leading psychology practices in the region, we have built a strong reputation for offering exceptional, personalized care that caters to each client's unique needs.  

Clinical Team: We are proud of our diverse, compassionate, and distinguished team. Our clinical team of mental health professionals is made up of psychologists, psychotherapists, social workers, and psychometrists, who are dedicated to delivering exceptional psychological services to adults, adolescents, children, and organizations alike. With a wide range of therapeutic modalities and a commitment to tailored treatment options, our therapists possess the skills and expertise needed to cater to each client's unique preferences and needs.  

Support Team: In addition to our clinical team, we also have a dedicated staff committed to providing exceptional support to our team of clinicians and our valued patients.  

Practice Philosophy: Rooted in the belief that every individual's path to well-being is unique, Mills | Gosse Psychology is dedicated to fostering mental health through a client-centered approach. Our tailored, evidence-based treatments address both symptoms and underlying causes, promoting holistic mental well-being. With a diverse team, we embrace cultural differences, creating a partnership where hope and resilience flourish for a brighter future. 

Therapeutic Approach  

• What is your therapeutic approach or philosophy?  

• How do you tailor therapy to individual client needs?  

Therapeutic Approach and Philosophy: We recognize and honour the uniqueness of each individual, understanding that there's no one-size-fits-all approach to mental health. Unlike quick-fix solutions, we believe in delving into the root causes of challenges for lasting change. Our person-centred approach is backed by a team skilled in diverse therapeutic methods, ensuring your needs, goals, and context guide you towards growth within a safe, supportive environment. We provide validation, insight, and direction, embracing differences and fostering hope for transformative change.  

Individualized Care: We are dedicated to delivering individualized care that recognizes the unique experiences, challenges, and strengths of each person we work with. Our approach is rooted in tailoring our therapeutic methods to meet your specific needs, ensuring a personalized path toward healing and growth.  

Online, Virtual, Video & Phone Appointments  

• Do you offer video and phone therapy?  

• How does online virtual therapy work?  

• Is online/virtual therapy as effective as in-person sessions?  

• What technology do I need for online sessions?  

In addition to in-person therapy and counselling, we offer online secure video and telephone therapy which can offer the same benefits as in-person sessions. We use a secure platform for virtual sessions, and It is essential that you have a stable internet connection and a private space for your sessions.  

Appointment Booking 

• How do I become a client?  

• How do I schedule an appointment?  

• What is your availability?  

• Do you offer virtual/online sessions?  

• How long is a typical session?  

We are currently accepting new clients. Before you schedule your first appointment, we kindly request that you complete a quick and secure online intake form to understand your needs better. Once submitted, our intake coordinator will promptly follow up.  Appointments can be held in person, by phone or on secure video platforms. Our availability varies, but we strive to accommodate our community’s needs by offering services promptly and typically do not hold waitlists. Session length is dependent on the type of service provided. The frequency and duration also depend on the type of service and unique needs of each patient. 

Payment & Insurance  

• What are your fees?  

• Do you offer sliding scale fees?  

• Do you accept insurance, employee benefits and WSIB?  

• What is your cancellation policy?  

Fees and Payment: Our fees depend on the service type you receive.  If you have any further questions about fees, please get in touch with us directly anytime by phone or email - we are here to answer them. To ensure accessibility, we offer a sliding fee scale to qualified clients. We accept credit cards and e-transfers.  

Insurance: Our services are covered through most third-party health insurance plans, including employee benefits and WSIB. If you are using insurance, we recommend verifying your coverage before your first session.  

Cancellation Policy: To ensure the smooth operation of our schedule and provide timely care to all patients, we request that any changes or cancellations to head office appointments be made with at least 24 hours notice. Please note that missed appointments or changes made less than 24 hours in advance will incur a charge. We appreciate your understanding and cooperation in this matter.  

Initial Consultation 

• What can I expect during the first session? 

• How do you assess my needs and goals? 

• Will I have a chance to ask questions? 

During your first session, we'll discuss your reasons for seeking our services, goals, and any questions you may have. This initial meeting helps us determine the best approach for your unique situation. 

Length of Treatment 

• How long does therapy typically last? 

• Is there a fixed number of sessions, or is it open-ended? 

• How will we know when therapy is complete? 

• How long do assessments take? 

The duration of therapy varies based on the type of service and the individual needs and goals. Some clients progress significantly early in therapy, while others may require longer-term support. Together, we'll assess your progress and determine an appropriate treatment plan and duration and frequency of treatment. The length of time an assessment takes is based on the specific testing conducted.

Medical Referrals & Prescriptions 

• Is a referral required for your services? 

• Do you prescribe medication? 

• How do you collaborate with medical professionals, if needed? 

Referrals: Our services do not require a physician’s referral. However, we accept referrals from various providers and organizations supporting individuals and employees. 

Prescriptions: We do not prescribe medication. However, if medication is a consideration, we can collaborate with your primary care physician or psychiatrist to ensure comprehensive care. 

Client Involvement  

• What is expected of me as a client?  

• How can I make the most of my therapy sessions?  

• How do I communicate my progress or concerns?  

Your active participation is crucial for successful therapy. Engaging openly, practicing skills between sessions, and providing feedback help make the most of your therapeutic experience.  

Client Clinician Fit 

• Can I choose my therapist? 

Recognizing that each person's needs are unique, we prioritize identifying and recommending the best services and the right clinician for your successful treatment. If there is a particular clinician that you wish to see, please let us know when inquiring. Additionally, our supervising psychologists will work to match you with the member of our clinical team that best fits your treatment needs.

Children & Adolescents

• Do you work with kids and teenagers? 

• How do you involve parents/guardians in the therapy process? 

Yes, we work with children and adolescents. We involve parents/guardians in the process to ensure the best outcomes. However, depending on the situation, some sessions may be conducted with the child or adolescent alone.  Please read more here.

Cultural Sensitivity, Diversity  & Inclusion

• How do you approach clients from diverse cultural backgrounds? 

• Are you trained to work with LGBTQ+ clients? 

Our diverse team of clinical assessors and therapists is committed to cultural sensitivity and respect for diverse backgrounds and identities. We actively seek to understand and incorporate the unique aspects of your identity and experiences into the therapeutic process. We aim to provide a safe inclusive space for all of our staff, clinicians and clients.

Ethical Guidelines 

• What ethical standards do you follow in your practice? 

• How do you handle potential conflicts of interest? 

Our practice adheres to the highest ethical standards outlined by the College of Psychologists of Ontario (CPO). We maintain transparency, professionalism, and client well-being at the forefront of our services. 

Confidentiality & Privacy 

• How is my personal information kept confidential? 

• What are the limits to confidentiality? 

• How do you handle records? 

Confidentiality: Your confidentiality is a priority. We adhere to strict ethical guidelines to ensure your personal information remains private. However, there are certain situations where confidentiality may need to be breached to ensure your safety or the safety of others. 

Privacy: Our complete privacy policy is available to review here: Mills | Gosse Psychology Privacy Policy.

Insurers and Third-Parties Seeking Patient Information and Records: We adhere to a strict privacy policy concerning requests from insurers and third parties seeking patient information and records to protect our patients' confidentiality and personal information. Any insurance provider seeking verification of patient receipts for clinical services must submit a copy of the receipt(s) in question accompanied by the patient's authorization to consent to disclosure of personal information. Insurers must present the original signed Consent Form and any receipts, which must be mailed to our head office in hardcopy. We do not accept emails or faxes of such documents.

Testimonials & Success Stories 

• Do you have any client testimonials or success stories? 

• Can you provide examples of issues you've helped clients overcome? 

While we have seen clients make meaningful progress in various areas, we prioritize client confidentiality and do not share testimonials or stories. Your therapist will work with you to set and achieve your goals. 

COVID-19 Policy  

We care about the health of our staff and patients. While masking and screening for COVID-19 are not mandatory in our office, we encourage everyone to prioritize their health and take necessary precautions. For the latest public health information, visit ontario.ca.

Emergency Situations 

• What should I do in case of a crisis or emergency? 

• Do you offer emergency contact information? 

Emergency Help:

• Carefully note that we operate during regular business hours and are not an emergency crisis center.

• If you're in immediate danger or need urgent medical support, call 9-1-1.

• If you or someone you know is thinking about suicide, call or text 9-8-8. Support is available 24 hours a day, seven days a week.

Here are some additional distress lines:

• ConnexOntario: 1-866-531-2600  

• Durham Mental Health Services: 1-800-742-1890  

• Ontario Shores Crisis Line: 1-800-263-2679  

• Kids Help Phone: 1-800-668-6868  

• Distress Centre Durham: 1-800-452-0688