Contact Information & FAQs
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Accessing Services Accessing our services is simple. We are dedicated to providing quick access to the clinical services you require in an affordable manner within your home community.

• Clients may be seen immediately.

• No Wait List.

• No referral required.

• Workplace Insurance Accepted.

• Extended Health Insurance Accepted.

• Motor Vehicle Accident (MVA) Insurance Claims Accepted.

• Work Related Injury (WSIB) Insurance Claims Accepted.

• Criminal Injury Compensation Board (CICB) Claims Accepted.

By matching you up with one of our staff in your own community where you live, you will not have to wait or travel far to access psychological services. We will also assign you to someone with the right clinical qualifications, language abilities, gender preference, and personal and/or cultural fit. By accessing services close to home, you will eliminate commute time and have a convenient schedule for appointments.

Fees & Insurance Coverage Fees for service are based on feasibility and level of insurance coverage. There is no OHIP coverage for psychology services in Ontario. Therefore, you will need to check with your insurance provider to determine the amount of annual coverage you have under your plan that covers psychological services with a clinical psychologist.

What to Ask your Insurer Protecting your privacy is very important to us. Call your insurer directly (not your place of employment or HR department) or look online to see the details of your policy. Your insurer does not have the right to know the reason why you wish to visit us, therefore, you should only ask what annual coverage you have to see a registered clinical psychologist. You should NOT tell them what services you require or discuss any details of your inquiry. That is confidential.

If you or your spouse are employed, or if you are a dependent on your parents' plan, you are likely entitled to access benefits for our services. Most people have coverage ranging from $500 to over $2000 a year. In cases requiring couples therapy or family intervention (including assessments), all members are entitled to use their coverage. You should also know that insurance companies do not always follow the calender year. You should always ask about your year-end, because if your year begins in June, you are entitled to claim your expenses before that time, and then you are entitled to another full year of benefits. So if you started therapy in March, you can use all your benefits for that year, and then you get to start over again in June and continue to have your insurance coverage pay for our services.

Please Note: If you have coverage to see a registered clinical psychologist, ALL of our staff will be covered under your plan and you will have no trouble in claiming your benefits unless otherwise stipulated in your policy.

Direct Billing to Insurance Providers In many cases we do direct billing to insurance providers for our clinical services and you will not have to pay out of pocket. MVA, WSIB, and CICB claims that are approved by your insurer are billed directly as well as insurance companies where Mills Psychology is a registered provider. We also do direct billing for all employees and their family members covered under the Regional Municipality of Durham.

Policy for Insurers Seeking Patient Information & Records In order to protect the confidentiality and personal information of our patients, we adhere to a strict privacy policy with regards to requests from insurers and third parties seeking patient information and records. Any insurance provider seeking verification of patient receipts for clinical services must submit a copy of the receipt(s) in question accompanied by the patient's authorization to consent to disclosure of personal information. Insurer's must submit the following original signed Consent Form along with any receipts, which must be mailed in hardcopy to our head office. We do not accept emails or faxes of such documents. Any requests for clinical notes by third parties will not be released due to privacy regulations even if the patient's consent has been obtained. Please refer to our Office Policy on Requests for Clincal Notes from Third Parties.

Offices Offices are located in Pickering, Ajax, Whitby, Oshawa, Scarborough, Toronto, North York, Mississauga, Etobicoke, Brampton, Dundas-Hamilton, Burlington, Oakville, Richmond Hill, Stouffville, Aurora, Cobourg, Belleville, and Niagara-on-the-Lake. Assessment services provided in the regional municipalities of Durham, Metro Toronto, York, Peel, Hamilton, Bruce, Simcoe, Hastings, and the Kawarthas. Languages Clinical services are conducted in fifteen languages including English, French, Serbian, Hungarian, Croatian, Punjabi, Hindi, Urdu, Italian, Russian, Armenian, German, Spanish, Greek, and Hebrew.

Contact Details Angela Moncada
Administration/Accident Benefits Coordinator
Colleen Grimshaw, B.A.
Office Manager
Scott Gosse, M.A., C.Psych. Assoc. (Supervised Practice)
Clinical Manager
Dr. Jon Mills, C.Psych., ABPP
Director
HEAD OFFICE: 905 Dillingham Road, Unit 19
Pickering, Ontario L1W 3X1
Canada

Tel/Fax: (905) 686-7184

Email: psychologist@bell.net
Web:www.millspsychology.ca

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